We had a shocking experience when a pipe broke in our laundry room recently and flooded the laundry room and a large kitchen with a hardwood floor. We immediately called our plumber who recommended Ultra Clean. They came immediately and started the drying process at once. The water had spread to parts of our living room, dining room and hall carpeting. Ultra Clean really did a wonderful job. Not only are they knowledgeable, but they were easy to reach and to communicate with. I would never want to go through such an experience again, but if I had to, Ultra Clean would most definitely be my choice to take care of it. I would give them 5 stars!!!!!!!
The day my prospective home was inspected we found that the water was left running by the seller’s de-winterizing team. The kitchen and dining area, the formal living room, and the family room were flooded and my beautiful wood floors were ruined. Our real estate agent found the UltraClean. They stepped in, evaluated the situation and made recommendations. I lived on the east coast and placed the clean up and restoration in their hands. Their representative was fantastic! He kept in touch with me, almost daily, by e-mail or telephone calls. He was available for questions and sent me pictures of the progress and was always courteous. When I arrived two months later I could not have been happier.
Let’s start with the incident itself. It was 6:00 in the morning when I noticed the huge puddle of water on the carpet in our downstairs hallway. While I was inspecting it, a drop of water hit my head. Looking up I realized the ceiling was bubbling in and the blue-stained water of the upstairs toilet was dripping through. Blue stained was also dripping down our walls. Running upstairs, I noticed our bathroom was completely flooded. Nightmare. I called UltraClean at about 6:15, and they were there before 7:00 a.m. The tech who responded came straight from bed. They inspected the damage and came up with a quick plan. Immediately I felt comfortable with them and my initial intuition was correct. By the end of the day they had the situation under control and a long-term plan that I could understand. After two weeks our house is as good as new. There is new drywall, new paint, new bathroom flooring, clean carpets, etc. I’ve been incredibly impressed with UltraClean’s professionalism and their customer service. I hope you don’t have to deal with the same situation that we did, but if you do, I recommend using UltraClean. They’ll give you peace of mind.
I had massive water damage. UltraClean was on site in less than an hour, on a weekend, after hours. Their employees were calm, friendly, knowledgeable and fast. I especially enjoyed how they stayed in contact with me, sometimes even requesting permission to drop by later in the evening to ensure everything was drying properly. They had a plan for every step of the repairs and had suggestions for excellent external contractors for anything they do not do themselves. If you have need of of quick response team, UltraClean is the one I will always use and very highly recommend. Thanks guys!
They saved my basement from flooding! I was out of town and my wife was at work when our basement started flooding. My nephew who is staying with us saw the problem and he called UltraClean. Brandon Wright, the owner of UltraClean, showed up at our house a few minutes later and worked to identify the source of the water (water from our down-spouts dumping on frozen ground), and to put a stop to the problem. What an amazing company! I would highly recommend them to do work at your house.