Let’s start with the incident itself. It was 6:00 in the morning when I noticed the huge puddle of water on the carpet in our downstairs hallway. While I was inspecting it, a drop of water hit my head. Looking up I realized the ceiling was bubbling in and the blue-stained water of the upstairs toilet was dripping through. Blue stained was also dripping down our walls. Running upstairs, I noticed our bathroom was completely flooded. Nightmare. I called UltraClean at about 6:15, and they were there before 7:00 a.m. The tech who responded came straight from bed. They inspected the damage and came up with a quick plan. Immediately I felt comfortable with them and my initial intuition was correct. By the end of the day they had the situation under control and a long-term plan that I could understand. After two weeks our house is as good as new. There is new drywall, new paint, new bathroom flooring, clean carpets, etc. I’ve been incredibly impressed with UltraClean’s professionalism and their customer service. I hope you don’t have to deal with the same situation that we did, but if you do, I recommend using UltraClean. They’ll give you peace of mind.